CENTRAL SHELTER MANAGEMENT AGENCY STAFF SURVEY

Dear Respondent,
I am inviting you participate in a survey to study the effectiveness of our shelter program. This survey project is an initiative of the directors office. Attached is a short questionnaire that asks a variety of questions about various aspects of the shelter program. I am asking you to look over the questionnaire and, if you choose to do so, complete it and send it back to me.  It should take you about 20 minutes to complete.

The purpose of this survey is to help us analyze your satisfaction with of our programs. Through your participation as a staff member, you will give us vital information and feedback needed to improve our services. 

I encourage you to participate and be part of this vital process.

Participation in this survey will not be of risk to you in any and I promise not to share any information that identifies you with anyone outside the research group.  Your participation is voluntary and there is no penalty if you do not participate.  If you have any questions or concerns about completing the questionnaire or about being in this study, you may contact me at jonwilcsma.in.gov. 
Yours Sincerely,

John Wilson
Director, CSMA

Instructions please checkcircle one answer only (where applicable)
How long have you been a staff Member
0-12 Months        1-3 years         3-5 years         5-10 years         over 10 years

Do you enjoy working here                Yes       No

Why..................................................................................................................................................................................................................................................................................................

How is our resource allocation       Excellent     Good        average        poor       very poor


Rate our facilities                              Excellent     Good        average        poor       very poor

Grade Managements responsiveness to your complaintsneeds                                                 

Grade the effectiveness of this program                                                                       

Do you see yourself still working here in 5 years          Yes                  No

Why........................................................................................................................................................................................................................................................................................................................................................................................................................................................
 If you were manager for a year what area (s) would you change ..................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Please give any other information or comments that you deem necessary.

PRE-TESTING
The questionnaire will be tested within the confines of the research team and directors office to curtail the risk of any leakages about the study. The main method of pre-testing will be oral whereby, team members read questions out loud and compare potential answers and also exchange views on clarity of the questions.

COLLECTION
The questionnaire will be administered by emailing it to every employees organization mail address.  This is because, being an internal process its secure, it  will help reduce delivery time and printing expenses and also ease the process of response collection, analysis and tallying.

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